Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
7.0
Location
5.0
Service
5.6
Dining
5.6
Guest reviews
8.2/10
based on 5 reviews
7.6
7.6/10 based on 464 reviews
Alfred
United States of America,
March
2025
5.6/10
My stay at Hotel & Resorts Beppuwan had some bright spots, like the stunning sea views and spacious room. but the downsides were hard to overlook. The location is quite far from Beppu city center, making it inconvenient to explore. The crowded atmosphere and limited dining options left me feeling less than relaxed.
Rooms
7.0
The room I stayed in was spacious with an really good view of the coastline, which was definitely a highlight. but cleanliness was a concern since I saw a dirty tissue upon arrival.
Service
6.0
The staff were friendly, though their limited English made communication challenging. there were some awkward moments regarding service expectations.
Location
5.0
The hotel is located on the sea, providing beautiful vistas, but it's pretty far from Beppu station and other restaurants. getting a taxi was often necessary.
Dining
5.0
While the breakfast spread was plentiful, the dining experience felt chaotic due to the crowds, and options for dinner were limited to a buffet that didn't appeal to me.
Facilities
7.0
The public baths were clean and offered a good experience, though the overall facilities could use better organization during peak times. it felt a bit hectic.
Derek
United States of America,
March
2025
5.2/10
I had a mixed experience during my stay. The views from my room were absolutely stunning, and I appreciated the spacious layout and cleanliness of the public bath. However, the location was quite inconvenient, far from Beppu city center, and the dining options were limited, especially during busy meal times.
Rooms
8.0
My room was spacious and had a superb sea-facing view, which I loved. It was clean and a good value, although it felt a bit worn in certain areas.
Service
6.0
The staff were friendly and helpful, but the language barrier made it tough to communicate my needs effectively.
Location
5.0
The hotel was quite far from the city center, making it difficult to explore local restaurants and attractions without taking a taxi.
Dining
6.0
The breakfast buffet was crowded, and while there was a decent spread, it felt overwhelming during busy hours. The dinner offerings were limited, which was disappointing.
Facilities
7.0
The onsen facilities were wonderful, especially the outdoor bath with that amazing sunset view. However, the swimming pool was closed during my stay, which was a letdown.
Shirley
United States of America,
March
2025
6.2/10
My stay at Hotel & Resorts Beppuwan was a mixed bag. The views from my sea-facing room were absolutely stunning, and I really enjoyed the hot springs. However, the staff's inability to communicate in English and the cleanliness issues really brought down my experience.
Rooms
6.0
I loved the spacious room with an amazing sea view, but it felt quite dated and could use some cleanliness improvements.
Service
5.0
The reception staff were friendly, but the language barrier made it tough to get help when I needed it. They seemed overwhelmed and didn't always address my requests.
Location
5.0
The location is a bit far from Beppu station, and I had to walk a ways to find nearby restaurants. Not ideal, especially with little ones in tow.
Dining
6.0
Breakfast options were decent, but pretty crowded due to tour groups. The dinner had a great Japanese part, but some buffet items ran out too quickly.
Facilities
7.0
The hotel has nice features like the hot springs but I was bummed that the swimming pool was closed during my stay. There are good parking and shuttle services, though.
Clarence
United States of America,
March
2025
5.8/10
I stayed for two nights at Hotel & Resorts Beppuwan, and I have mixed feelings. The views from my room were simply gorgeous, especially overlooking the coastline. However, the hotel is far from the city center, making it a hassle to find nearby dining options. The onsen facilities were decent, but the atmosphere was slightly marred by overcrowding and some loud guests during meal times.
Rooms
8.0
The sea-facing room was spacious and offered amazing views, which I loved. However, the cleanliness could have been better, as I noticed a tissue upon entry.
Service
6.0
The staff was friendly but struggled with English, making communication difficult. Despite this, they did their best to assist me, which I appreciated.
Location
5.0
The location is quite isolated from Beppu's attractions, requiring taxis to get anywhere decent to eat or shop. It's not the best for someone wanting to explore the city easily.
Dining
6.0
I found the dining options limited, with a crowded buffet for both breakfast and dinner. I decided to skip the buffet after seeing the chaos in the dining hall. A decent Japanese-style dinner was the highlight.
Facilities
7.0
The onsen facilities were nice, especially the outdoor option, but the indoor area felt cramped during peak times. More variety in on-site activities would improve the experience.
Don
United States of America,
October
2024
7.0/10
I had some mixed feelings about my stay at Hotel & Resorts Beppuwan. While the views were truly amazing. the location was quite remote and not convenient for exploring Beppu. The service was friendly but lacked proper communication due to language barriers. and the dining options were limited and overcrowded, which put a damper on the overall experience.
Rooms
6.0
My room had a beautiful mountain view, yet it was in need of refurbishment and showed signs of stains. The space was generous, which I appreciated.
Service
5.0
Although the staff was friendly, the language barrier made it difficult to communicate or get assistance when needed. leaving me feeling somewhat frustrated.
Location
5.0
The hotel is located a bit too far from the city center. this isolation meant that I found myself relying on taxis to enjoy Beppu's attractions.
Dining
5.0
The dining experience fell short. The buffet-style meals were overwhelming and often poorly managed, with many dishes running out quickly. and the overall selection was disappointing.
Facilities
6.0
The onsen facilities were a highlight, clean and spacious. but the lack of additional amenities or activities was noticeable.